Frequently
Asked
Questions

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To set up an account, simply click on the Enroll button at the top of this page.  You will be prompted to provide basic information relating to your account setup as well as other information relating to your licenses and credentials, which is required for compliance with state and federal laws. The enrollment process only takes a minute or two to complete.

To order our office-use medications, you’ll first need to set up an account by enrolling with us.  This can be done by clicking the Enroll button at the top of this page or by completing an enrollment form that we provide to you.  Please contact us if you would like a paper version of our enrollment form.

Once you have been enrolled (a very quick process), sign in to your account and then click the Order button under any product you would like to add to your Cart.  You will be prompted to select the quantity of any product you order.  Once you have done that, you will be able to check out or continue shopping, with any additional items you order being added to your Cart.  Your Cart is located in the upper right corner of this page.  Simply click on the cart icon to see what you have ordered and then complete your order by selecting the Check Out button.

Certain products listed on our website are patient-specific medications.  We are required to receive prescriptions for those medications.  When you click the Order button for a patient-specific medication, you will be directed to an order form that you will need to complete, print out, sign, date, and fax to us.  Our fax number is 800-883-4791.

Office-use medications are medications administered by a healthcare provider in their office or healthcare facility.  Providers are able to order these medications in bulk from 503B outsourcing facilities like ours without writing any prescriptions.  This allows providers to keep an inventory of office-use medications on hand for use with different patients.  Office-use medications are required to be made pursuant to the FDA’s Current Good Manufacturing Practice regulations, which are the same standards used to make commercially available, branded and generic medications. 

Patient-specific medications, on the other hand, are medications patients self-administer or otherwise take on their own (e.g., oral capsules).  Providers are required to provide pharmacies like ours with a patient-specific prescription for these medications and then we send the medication directly to the patient.  Some of our patient-specific medications are filled by our 503A compounding pharmacy, Denton Prescription Shop.

503A compounding pharmacies compound prescription medications pursuant to standards set by the United States Pharmacopeia.  These pharmacies are only permitted to dispense medications for which they receive a patient-specific prescription and are limited in their ability to compound a medication before they have received a prescription for it.

503B outsourcing facilities, by contrast, manufacture prescription medications pursuant to the same Current Good Manufacturing Practice (cGMP) regulations as pharmaceutical manufacturers that manufacture FDA approved, commercially available, branded and generic prescription medications.  Complying with cGMP means that outsourcing facilities are manufacturing (rather than compounding) medications, and as such, they fill orders (rather than prescriptions) for medications.  Orders must be placed by licensed healthcare providers, clinics, hospitals, and other similar organizations and are generally for bulk quantities, although smaller orders can also be filled.  Because outsourcing facilities fill orders, they never need to receive a prescription for the medications they distribute.

We fill all orders for office-use medications received before 4 p.m. CST that same day.  Most products are sent pursuant to our standard two-day shipping, but we also offer overnight and priority overnight shipping.  For office-use orders over $100, our standard two-day shipping is free.

The time it takes to compound a medication varies based upon the medication, but generally our 503A pharmacy is able to fill the prescriptions we receive within 3 to 5 business days.  If you need a prescription filled sooner than that, please let us know and we will likely be able to accommodate your expedited timing.

Bioidentical hormones are synthesized by chemically extracting diosgenin from plants, such as yams and soy.  Bioidentical hormones are, therefore, hormones of a biological origin that are chemically modified to be structurally indistinguishable from endogenous hormones.  

Synthetic hormones, by contrast, are dissimilar to endogenous hormones as they have a different chemical structure.  They are derived from non-natural sources, most commonly urine from pregnant mares, which is often referred to as conjugated equine estrogens.

The testosterone and estradiol used in our subcutaneous pellet implants are made from soy.

Natural hormones are, technically speaking, hormones produced by the human body.  Frequently, however, the term “natural hormones” is used to refer to bioidentical hormones.  The term “natural” refers to the fact that a bioidentical hormone is derived from a natural source, like plants.

Denton Prescription Shop is our 503A compounding pharmacy.  It has a different name but is part of the same company.

We are only able to fill orders and prescriptions for medications that we receive from licensed healthcare providers.  If you are interested in any of our medications, please consult with your healthcare provider to determine if our medications would be suitable for you.  If you would like us to help connect you with a healthcare provider that regularly uses our medications, please email us at info@carieboyd.om or call us at 817-282-9376.

We accept all major credit cards, checks, money orders, ACH, and wire transfers.

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